Privacy Policy

1. Who We Are

MATÉRIELÉ is an online brand operated by Material Concepts Contracts Ltd, registered in England and Wales.
Registered office: 237A Queenstown Road, SW8 3NP Battersea, London, United Kingdom
Email: hello@materiele.co.uk

Material Concepts Contracts Ltd is the data controller responsible for your personal information.

2. Information We Collect

We may collect and process the following types of information:

Personal details: such as your name, email address, phone number, and delivery address.
Order information: billing and shipping details, and records of your purchases.
Payment details: processed securely through our payment provider (we do not store card details).
Website usage data: including cookies, IP address, browser type, and browsing behaviour.
Communication data: any correspondence you send to us via email, contact forms, or social media.

3. How We Use Your Information

We use your information to:

  • Process and fulfil your orders.

  • Communicate with you about your order or enquiry.

  • Manage your account and preferences.

  • Send you updates, newsletters, or marketing (only with your consent).

  • Improve our products, website experience, and services.

  • Comply with legal obligations and prevent fraud.

4. Legal Basis for Processing

We process personal data based on one or more of the following:

  • Contractual necessity: to fulfil your order or provide a requested service.

  • Legitimate interests: to manage and improve our business operations.

  • Consent: for marketing communications or optional services.

  • Legal obligation: to comply with laws or regulatory requirements.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected — typically up to six years for order and tax records, or until you request deletion for marketing data.

6. Sharing Your Information

We do not sell or rent personal data.
We may share your information with trusted third parties who help us operate our business, including:

  • Payment processors and delivery couriers.

  • IT, hosting, and website analytics providers.

  • Professional service partners (such as accountants or legal advisors).

All third parties are required to maintain strict confidentiality and comply with applicable data protection laws.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access, correct, or delete your personal data.

  • Object to or restrict processing.

  • Withdraw consent for marketing communications.

  • Request data portability.

To exercise your rights, please contact info@materiele.uk.
We may require proof of identity to process your request.

8. Cookies

Our website uses cookies to improve your browsing experience, analyse traffic, and support essential site functions.
You can manage your cookie preferences through your browser settings. For more details, see our [Cookie Policy] (if you plan to include one).

9. Security

We take data security seriously and use appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date.

11. Contact

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Material Concepts Contracts Ltd
Battersea, London, United Kingdom
Email: hello@materiele.co.uk
Phone: +44 (0) 7503 393733